At Tivaro, we strive to ensure fast and reliable shipping for all our customers. Please review the following shipping details before placing your order.

1. Shipping Methods & Costs

• Options: We offer Same Day (In Some Locations), Economy, Standard and Expedited shipping options at checkout.

• Cost: Shipping costs are calculated at checkout based on the destination and shipping method selected.

2. Order Processing Time

• Processing Time: Orders are processed and shipped within 1-2 business days (excluding weekends and holidays).

• Orders placed after 11 am MDT or after business hours will be processed on the next business day.

3. Delivery Time

• Delivery times vary based on the shipping method and destination. Estimated shipping times will be displayed at checkout.

• Same Day: Typically delivers on the same day depending on order time.

• Economy Shipping: Typically delivers within 3-7 business days

• Standard Shipping: Typically delivers within 3-5 business days.

• Expedited Shipping: Typically delivers within 1-3 business days.

• Please note that delivery times are estimates and not guaranteed due to potential carrier delays.

4. Tracking Information

• Once your order has shipped, you will receive a tracking number via email.

• You can track your order using the provided tracking link.

5. International Shipping

• Tivaro USA only delivers to US territory. 

6. Lost, Delayed, or Damaged Packages

• Tivaro is not responsible for lost, stolen, or delayed packages due to carrier issues.

• If your package is marked as "Delivered" but you have not received it, please contact the shipping carrier directly.

• If you receive a damaged item, please contact our support team within 7 days of delivery.

7. Address & Order Changes

• Ensure your shipping address is correct before placing an order.

• Once an order is processed, we cannot change the shipping address.

• If an order is returned due to an incorrect address, reshipping fees may apply.